Frequently Asked Questions (FAQ)
Below you’ll find answers to common questions about ordering, delivery, payments, and returns. If you need additional help, our customer support team is always happy to assist. Relevant policies are linked where applicable.
Ordering
How do I place an order?
Browse our collection and select the item and size you prefer. Add it to your cart and proceed to checkout. During checkout, enter your contact and shipping details, choose a payment method, and complete your purchase. After placing your order, you will receive a confirmation email with your order details.
Can I change or cancel my order?
Order changes or cancellations are possible within 1 business day, as long as the order has not yet been shipped. Once an order has been dispatched, it can no longer be modified. In that case, please refer to our Return & Refund Policy or contact our support team for assistance.
Delivery
How long does delivery take?
United States
Orders are typically processed within 1 to 2 business days. Estimated delivery time is 6 to 10 business days, depending on your location. Delivery times may vary due to carrier delays, holidays, or peak periods.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking link. You can also track your shipment at any time through the Track Your Order page on our website.
Payment
Which payment methods are accepted?
We accept Visa, Mastercard, American Express, Maestro, Apple Pay, and Google Pay. All payments are processed securely at checkout.
Is my payment information safe?
Yes. Payments are handled through secure, encrypted payment gateways. Your payment details are protected and are not stored on our servers.
Returns & Refunds
What is your return policy?
Eligible items can be returned within 30 days of delivery. Items must be unused, unworn, and in their original condition, including packaging and tags. Please review our Return & Refund Policy for full details.
How do I request a return?
To start a return, contact our customer support team at info@bella-boston.com with your order number and the reason for your return. Our team will review your request and provide return instructions. Please do not send items back without prior approval.
When will I receive my refund?
After your return has been received and inspected, approved refunds are issued to the original payment method. Refunds are usually processed within 7 to 10 business days. Timing may vary depending on your bank or payment provider.
What if my item is damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos. We will work with you to provide a suitable solution, such as a replacement or refund.
Return Address
Return instructions and the correct return address are provided by our support team after your return request has been approved.
Contact Information
If you have any questions about your order, returns, or general enquiries, our customer support team is happy to assist.
Customer Support
Email: info@bella-boston.com
Phone: +1 765 385 4058
Contact page: Contact
Customer service hours:
Monday to Friday: 09:00 AM to 05:00 PM (EST)
We aim to respond to enquiries within 1 to 2 business days.
Business & Company Information
Company name: JWK E-com
Business address: Hertogstraat 10, 2405 ZH, Alphen aan den Rijn, The Netherlands
Company Number: 91469457
Store name: Bella Boston
Warehouse address (United States): 12 Greenville St, Boston, Massachusetts, 02119, United States
Order fulfilment is handled through our international logistics and fulfilment partners, with operational coordination in the United States.